Frequently asked questions

Is my order insured in transit?

Yes. Every order is sent tracked, insured to its full value, and requires a signature.

Can I order something I cannot see on the site?

Often. Book an appointment and we will discuss what you have in mind.

Do you take payment when I order?

Payment is taken on our provider's hosted page when you place the order. No card details reach our servers at any point.

Can I change or cancel an order?

If it has not been dispatched, yes — contact us with the order number. Once it has shipped, use the returns process. Engraved pieces cannot be cancelled once the engraving has begun.

Do you buy jewellery, or take part exchange?

We do not buy in, and we do not take part exchange.

Is there a guarantee?

Two years against manufacturing defects, and cleaning and polishing free for as long as you own the piece. See care and repair.

How do I know the metal is what you say?

Every piece is hallmarked by the Assay Office, independently of us. See materials and sourcing.